In my opinion, if those things are done then that greatly reduces the risk of accidentally booking on a random booking site. I drove down the road 1 mile found a room, for $159.00. (Total We got a hotel reservation for one night in Scottsdale AZ. Similar experience to many others here. YOU CAN'T DO THAT! FRAUD COMPANY in my opinion. This makes possible cancellations much easier. Totally false claims and Scam Stay AWAY. When I arrived at the hotel on March 19, I checked in, went to my room and called the event organizer to confirm that it was still on. A quick call to their 800 # in MANILA, Philippines we were offered $19 off. Trip Planning - How to Protect your Travel Plans. They aren't licensed to operate in California. So, I booked the room through Super 8. Kind Regards, It was a charge for the same hotel . The purveyor of our reservation is listed on our September credit card statement as "CCI*HOTELRES [protected] TX." The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. My credit card was charged an additional $521.80 for "Tax Recovery Charges and Service Fees". Which this was. When I arrived there were no rooms available. Despicable. Same things as everyone else. This is totally misleading and overcharging any consumer . I was looking for a two night reservation and got online at what I thought was the Days Inn website. I made a reservation with my credit card and received a confirmation. CCI Hotels are a Rip Off. Did you browse all the search results and see the official Hilton site and use it, or did you just search and then click one of the top search results which came up, which ended up being an Advertisement for this awful CCI? Wrong, my credit card company contacted the company and they refused to refund the charges and said the charges were non-refundable and they had communicated that to me at the time I called to cancel. The agent lied about how much they were going to bill my cardupped the amount over $100 and refused to refund. We immediately went to cancel & notify our cc company. I thought that was my room charge. Receiving card statement, there is a charge of 406.14 for Cci*Hotel Res. Have you disputed the charge with your payment card? I would avoid this companyI thought I was dealing with the hotel directly or Pricelineit seems I was rerouted to this fraudulent company. Booked a room with Bookings.com in Tallahassee, FL. Took me a few days to unravel and thanks to fellow travelers for posting here, which helped me figure it out. I called the local number for the Holiday Inn Express in Alliance, Ne. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. NOTE, some hotels charge for the entire stay. CcI reservations did the same to us and worse! Please dont use this CCI*Hotel! I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. And please respond to mr, I am such a nervous wreck over this misunderstanding I booked two rooms. They appear as www.reservations.com or www.getaroom.com. COUNTY OCCUPANCY TAX $6.29 So many things to watch out for. The hotel had a hard time changing my room to a non-smoking room. Access the headquarters listing for Getaroom.com Contact Information 3010 Lyndon B Johnson Fwy STE. This comment was posted by a verified customer. So basically this is a company who is stealing peoples money with no consequences. My credit card was charged in Australian dollars which was converted from American dollars so you can imagine the cost, I am putting in a disputed transaction via my bank! Bottom line I'm out $394.46 for nothing. Theyre a rip off!!! Be carefull. Beware and verify your hotel reservation website. Booked a 2 night stay at a Hilton in DC through what I thought was the Hilton website directly. Desired outcome: They then informed me they couldnt cancel as the hotel wont allow cancellations. Us too. [protected] was listed. We repeated our complaints. "It's non-refundable." Their phone tree is a NIGHTMARE and I was disconnected many times. The day I made the reservation I made the reservation with the hotel [protected], but on my credit card bill CCI HOTEL RESERVATION number I went online to make a reservation at Holiday Inn Express in Hilton Head and was quoted a price of $436 - imagine my surprise when I went to check in and I'd been charged $671!!! Did you just search the hotels name online, and clicked on the first Advertisement at the top and phone them? However, CCI*HOTEL RES 800-468-3578 TX US on 03/26/2023 charged an additional $ 818.58 on my credit card as well. Having had a late start and 2 young children they decided to stay overnight in Ohio. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front and I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI she pretended to be the Hampton Inn front desk. We checked in and went to the room. I looked the hotel name/city online, found it clicked on "Website", was brought right to their booking app and booked a room. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Reservation #R2937669554 The room price was $125.80 That doesnt happen. So we are making sure others are aware of this. I have found numerous reviews about them, WARNING people. I was charged by CCI Hotel Reservations double the room rate they initially showed on the hotel website (I dont know how they managed to make the reservation from the hotel site). Coincidence? We finally gave up. This is a word created by CCI Hotels Res which is running a fraud/scam where the price BEFORE and AFTER payment is not the same, and definitely not agreed upon. When I called CCI Bookings to get my money back I was told I missed the 48 hour period before my check in date for doing so. First time ever going online to book hotels and it will definitely be my last. I thought I was on the Embassy Suites hotel corporate site and tried to book a room. I made hotel reservations through what I thought was the Quality Inn in Pullman, Washington but ended up with CCI hotel reservations. Barclays Bank failed to help me get my money back that these internet pirates stole from me so I guess I lose . Wyndham took the reservation from CCI Hotel Reservation so they should get the money from them. I was told I would get a refund and that I would get a confirmation email within 24 hours I have not. I will never use them again in life. Also be sure you have your R# for the reservation or they refuse to talk to you. I immediately call the customer service with CCI and they told me the extra amount was added after I submitted my payment for taxes & fees. As it turns out, we paid $38.45 in additional "recovery fees" and taxes. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. - About Us That was almost an extra night! CCI*Hotel Res/getaroom.com is absolutely fraudulent and still doing the same thing to customers without any remorese. Your password has been sent to the specified email address. I only realized it at the conclusion of my travel when I tried to get an itemized invoice from the Hilton and was told at the desk I did not book through them to my surprise. They referred me to their relocation specialists who spent two hours trying to find me accommodations. I called them back and they said the transaction was valid and would not refund the fraudulent charges! It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). This people are crooks that need to be put out of business. By using this website you agree to our Cookies Policy. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). I'm a Holiday member and have points saved for rooms but was told I could redeem them at the hotel which I thought was odd because I have never done that before. Peter Kornelisse, chief security officer at Booking.com, said the firm. I charged my credit card i then got to the hotel and found out they only take dogs and that cats a dirty so they cannot accept them. Very true. We were appalled at what we saw: And now At this point, I do not seem to have any recourse to contact either Value Hotels or Getaroom.com to discuss getting my $521.80 refund. I was not notified the reservation was booked through a third party until I attempted to provide the tax exemption form to the Hotel clerk at the time off check in. like I got caught in this CCI*HOTEL RES800-468-3578 << Prices quotes on the web site may not include all fees and you specifically represent and warrant that you understand and agree that the price quoted on the web site for hotel stays does not include all fees and taxes. "Unfortunately, " she said, she could do nothing about it. Total Scam, The total room amount was advertised for $70 and when I submitted my payment through Apple Pay the amount increased to 111. Never book through anyone like this, Book directly through the hotel your staying ast. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front. I thought I was calling the hotel directly but unknowingly was redirected to a third party, CCI reservation. Why are they now showing up on my card? If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. Booked a reservation for a 2 night stay. She thought she had booked for $113.04 when she hit confirm it then provided list of cost and fees total of $175.39. The full charge had been submitted to my DiscoverCard. You can also contact your bank or credit card company and dispute the charges and try to recover the money. When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. Thursday September 22. Canceled 3/11/20giving me the run around. COVID entered the picture again big time. When I recieved the reservation confirmation they had switched me to another Ft. Lauderdale Hyatt Place . (CCI HOTEL RES 800-468-3578 TX), this was on my bank statement. On my departing receipt from the hotel, the $521.80 charge did not show up. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you. We understand the nature of your complaint, that you have questions or concerns regarding our tax recovery charges and service fees. Barbara TIETJE, Cleveland, Ohio. You have two seperate issues - The Service Fee, and you have the whole thing backwards. I drove to the address and it was a hospital I called the hotel and was informed that they were near San Diego, Ca. It didn't help that a couple of "ripoff" reps didn't speak English as thir first languague. CCI*Reservations.com Get a Room, Nonrefundable booking but not yet charged to credit card, Agoda is still the same bad as it is ,Any idea how to get re. > They should have told you about any service charge but if challenged I expect they will suggest this is indicated on their website within their booking terms and your call to their number was from their website so you should be aware. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of the reservation. CCI sent me a copy of their receipt. Used them to book a hotel and they never actually made the reservation. Could be 30,000 pesos. We have never heard of this website "getaroom.com". Also be sure you have your R# for the reservation or they refuse to talk to you. Disgusting. It wouldn't go through online, so I had to call direct to book, still thinking it was the actual Hilton. That's why I believe so strongly that it's better to spend a few minutes or an hour looking into a company before handing money over. All Rights Reserved. You cannot add money to a transaction during or after payment submittal. When I got my card statement, I had been charged by CCI even though they had declined my card. Last updated on November 4, 2022. Wife was searching reservations online. Peter T. Kilborn Booked a reservation for a 2 night stay. They charged me 613.85 to book 5 rooms . CCI sent me a copy of their receipt. CCI*HOTEL 800-468-3578TX used deceptive trade practice mimicking the hotel site - trapped us into booking the hotel with the same price that the hotel posted but then tacking on a 55% surcharge of fees. When I tried to cancel my reservation for the return trip was told I had to go back through Bookings.com. Reservation No. I immedidately called my cc company to dispute the charges. I made reservations for a pet friendly room at the Econolodge in Morehead City NC. That's correct, CCI*HOTEL RES did not book a room for us, refused to give us a refund, and then made us jump through hoops with Visa to be reimbursed. Also be sure you have your R# for the reservation or they refuse to talk to you. We have stayed at this hotel every year at Memorial Day WE and find it to be clean and reasonable. Unbelievable what people do for $ to make other lives miserable. The reservation was made within 24 hours so neither the booking site or now my credit card company will provide and relief from this fraud. Bravo Sierra. After I made the reservation, gave my credit card and got the total, I was horrified to find out I was charged an additional $33.00 a night for a "service charge". He said that he found a motel 6 in marysville ca that took cats. Do not use theese guys. I ended up making a reservation for two nights at 4:00 pm one afternoon, and by 8:00 pm the same day had to cancel because other activities planned in the trip didn't mesh. Made the reservation, chose a room and paid the bill. It happened to me as their fraudulent staff lie to the travelers that they are direct hotel reservation specialists located of your choice thus taking your all infos such as credit card and personal infos. Read our user reviews first - discover the good, the bad, and the ugly about CCI Hotel Reservations by reading customer reviews and complaints. I told the man at the hotel I would not be there, since I live in Modesto Ca. This Support forum is for questions on using the Tripadvisor website and for reporting technical glitches. Nothing. I think NOT. I accidentally booked a hotel reservation through CCI, when I realized what happened and the added charges I tried to cancel. I contacted the hotel and found they had charged CCI for three nights even though I did not even spend one night. more, Reply to: Beware CCI*Hotel Res / getaroom.com Beware. I tried to call the number and got no person; just a loop of press 1, 2, 3, and if you want to talk to a person, call the specific hotel.So I'm having to go thru changes to get my hard earned money back when I sheltered in place almost 5 weeks but am getting charged for a reservation I didn't make and can't complain to them about .. She suggested that I email Getaroom.com (apparently a related business) and they will answer my questions. I can't believe this is possible. During the call, I informed the reservation agent the stay was tax exempt. Apparently though you may end up here by accident just by clicking on a link when you google for hotel deals or when you are on a hotel deal website. However, since our rates are discounted, youre still going to save the most money by reserving with us. they transferred me to another person. Holiday inn say they never received the booking. Less than an hour later, I received the following email. Beware of these crooks, I am sure based in some [censored]ty open sewer place in Chenay India. got the receipt from Fairfield for the same charges. so now I am stuck with a 2801.91 charge for nothing. My intention was to contact the Hampton Inn directly and book a room at a government rate. BEWARE, they may steal your money also and you cannot get them to give your money back! I found out that my original reservation went through their website being misleading that they were Hilton Hotel Reservations. Please refund my monies owed to American Express in good will. I was advised that, due to the COVID19 pandemic, our event had been cancelled. Especially if it involves an attorney or a class action lawsuit which seems to result in a very low return. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. I have a charge on my bank account for CCI Hotel on 11/13/19. We were unknowingly redirected in the reservation process and didn't even realize it until now. I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. The page displayed was identical to the Hilton web page. Surprise, Surprise, Surprise Like so the many other I too was searching the internet for hotels. made reservations for springhill suites and was charges for cci in texas, Happened to me, too. Demand a room in another hotel of the same or better grade. He said I had to go thru getaroom to get my money back. I booked a room at LaQuinta. Later I got a text and email indicating that my total bill was $146.57 which included a $53.34 for taxes recovery and for a membership that I did not agree to buy. According to the new breakout the additional fees on top of the base hotel price was entered in category called 'Tax Recovery Fee'. I called the hotel they said they did not charge my card, I call CCI Hotel reservation [protected] I was refer back to the hotel. 10/22/2022 Recently made a reservation at what I thought was Candlewood Suites Hotel in Alabaster, Al. I booked it on what seemed to be their website. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. This review was chosen algorithmically as the most valued customer feedback. I will appreciate if this matter be look into and correction made. When I called to question the charge, the representative told me that I had booked the room through a third party; I told him that I didn't book through a third party, he explained that I might not have realized that I had. But guestreservations.com charged our credit card about 15 minutes after the booking had been done. Buyer beware it's a scam and you get stuck with HUGE costs. the numbers I have are JC8T4F2, and JPO1PF7. They advertise under several names, but the charge is always CCI*HOTEL . Was just scammed by them as well, charge 5 times higher than what I thought i had agreed to when booking. They took $741 from me then cancel my reservation and still kept my money. However, we didn't even know that we were transferred to this website in the first place! Horrible company with horrible policies. We live in Canada a random charge for CCI@Getaroom in USD showed up on our credit card bill. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. I went back to the desk and explained the situation. I booked 3 rooms last summer with CCI Hotel Reservations. You should be demanding the hotel to provide you a refund of what you paid on checkout. Made a reservation on the spot for $75. A cordial enough fellow came on. This will surely increase the credibility of your complaint. After a 13 hour drive, we arrived at the hotel at 930 PM. He informed me that I could cancel but I wouldn't receive a refund. Interestingly I called Best Western to make a reservation and I was routed to CCI Hotel and Best Western Claim its impossible. This company is a scam. I want my money back. I booked a room through them, had to pay for the room through there website. Even if you don't reach out to the hotel while you're booking, it's worth contacting the property before you arrive. I cancelled the booking but the money has b not been refunded. My wife booked seven nights at Courtyard by Marriott in Tucson. This reservation R2500898390 was for 3 nights, May 7-9, 2021. I was charged $318. I called and was on the phone for about half an hour and she finally came back and said my refund had been approved and they would refund my credit card in 7-10 business days. BookOnline and our Vendor are providing the site to connect you with Accommodation Service Providers, including hotels and other accommodation providers, to facilitate your making . This is not a practice I have ever done. The Internet is loaded with hundreds of customer complaints about these two businesses and a class-action lawsuit was filed against them in 2020. They refused to cancel for me and have charged by credit card almost $1000, a charge which I can not get reversed. They would not allow me to. Debit CCI*HOTEL@GETAROOM 800-468-3578. Did you book that from a Tripadvisor page? Plus they took and additional $120.05 out of my account plus $106.23 that had paid for the room. First seen on January 6, 2018, This is clearly exploitive, if not fraudulent. scam also. the name listed is cci*hotel reservation 855-707-6654 tx I have a charge on my credit card from CCI*HOTEL RESERVATION in the amount of $747.81. CCI Over charged our account 53.00, the room was only 60.20..pretty nice upcharge profit for doing nothing!!! Allegedly at a 3 star hotel, but the price seemed high for that. although it looks To use our mobile site, please enable JavaScript. Went to gook a room, They advertised a price for a room with Free cancellation. QUITE A MARKUP. The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. I called the number provided but it was completely automated, and I was stuck with the reservation. Anymore to tend to my aged needs. So almost $500 I have been scammed due to this company or scammers whatever you want to call them. They said the Location asked for was booked but recommended Fairfield by Marriott near airport in Tempe, AZ. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Please feel free to browse our reviews and complaints and share your own experience with CCI Hotel Reservations. Put in 3 different disputes with American Express and they canceled my dispute 3 times over a 5 month period. Same happened to me on 6/29/19 at the Quality Inn & suites in Sioux Falls, SD. Fraudulently charged to my card using a virtual card. Unfortunately when I received the confirmation, there was an additional $28 charge which was 30% of the room charge. Alternatively, you may use. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The reservation for the Red Rood Inn, Greensboro NC for Aug 5 -7, 2022. The reservation was made in March for an October football weekend. What a fraudshould not exist! This is the version of our website addressed to speakers of English in the United States. Share your photos and videos with others to prove the truth of your words. I booked a hotel for 1-night stay for Madison, WI at Magnuson Grand Hotel. How did you get rerouted to Getaroom? He did the right thing, and we left feeling less burned. due to the covid 19 restrictions the wedding we going to attend was cancelled so I decided to cancel the reservation. My wife noticed the next day that the charge went from $112 to $156 which I had booked from Holiday Inn there would be no charge anyway if using points.Beware of Google and typing in Holiday inn, you may get this scam site. I was told there is a service charge (for hitting a button on the computer), taxes and a slew of "other charges". In the bill they sent us by e-mail, they wrote: If you dont recognize the charge, you can email Get a Room at CustomerCare@getaroom.com or call the company at 1-800-468-3578. Travel with confidence at any of our 16 brands and 6,000 destinations and count on us to have everything else covered. From reading the comments on this site I totally believe this is a fraudulent charge and a scam! Spoke to a gentleman and told him i had two cats and need a hotel that would take them. They have duped millions of travelers with no action from government. I made reservations for a hotel room with what I thought was the hotel, but it was instead with this CCI Hotel Res 800-468-3578 on the 13th of April. I believe these companies are a scam. estory Send email : Nov 29, 2018 . Thank you for taking the time to contact Customer Care. The reservation for the Red Rood Inn, Greensboro NC . Dear CCI, on Dec. 30, I made a reservation with what I was made to believe was It should be illegal as would be stealing someones's identity or posing as someone you are not. The hotel is fully booked, and you can't get any room there. She only told me that Hotel Values works with many hotels as a third-party business. The family was finally looking to travel after a long year with the pandemic. It is a scam to be charging that much more than the Hotel is receiving!!! I declined and am now disputing the charges with our credit card company. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! They are a total scam and a fraud. "It is not included, unfortunately, " she said. How much the hotel gets and how much getaroom take from that is between them. Once at the hotel my bill was $113.37 but CCI charged my credit card $174.72. I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. Made online hotel reservation for Best Western, Willerby Manor, Hull. CCI Hotel Reservations Complaints? Fraud, I'm going to be reporting this to the Fraud division. Doing the math, it appeared that our cost, with breakfast, was around $25. 800-468-3578. We got duped for $300 + which doesn't seem like alot, compared to what others may have been stiffed with. Did you complain to your credit card provider? Please cc; Mr. Brett Keller, Mr. David Litman, Mr Robert Diener We use cookies to improve your experience on our site and to show you personalised advertising. CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. May 9 I got online and booked a room I asked about their cancellation policy in case I need to cancel she told me 24 hours for a full refund. We called immediately to cancel the reservation and were denied a refund. I found out that the reservation charge was increased to $330.00 plus three charges of $12.99 as a . It is effectively they who caused the duplicate charge. I hope others read this and do not fall for the same scam. It was my first time ever booking a hotel online and it will definitely be my last.
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