The responsibility is on them to provide the missing clearance instructions and send them across to FedEx. The shipper should also contact the clearance team if in any doubt. Not sure what HP did to clear it but i'm glad it wasn't a week or two like in the previous threads regarding this error. User profile for user: I've been watching mine like crazy for the last two days. only. 10:49 AM. FedEx is unable to process your request. There are two ways that goods brought into Northern Ireland from Great Britain are not at risk: From today, you can develop and test these shipments in our Sandbox environment in preparation. What you do here is dependent on whether you are the recipient or shipper and what information is required. The opinions expressed above are the personal opinions of the authors, not of HP. I dont know anything about this things DJI support said it usually takes 3 to 5 days, however I ordered mine on June 24th, and FedEx tracking still shows Clearance processing. I am supposed to call back if it has not been resolved by Tuesday. Then I'd assume that Apple will take care of it - you can always inquite at the Apple store about the message. |. Credit Rules Then got the "Delayed awaiting clearance - Import!" New comments cannot be posted and votes cannot be cast. Didn't find what you were looking for? Recommended action: Importer must provide instructions. According to FedEx, the clearance process should take 1 to 3 days, not 14: 2020-7-10. 03-11-2021 Customers should provide a commercial invoice that includes an Harmonised code, description, value, shipper, and receiver EORI numbers, incoterms, and signature. FedEx didn't call or email me it Under direct supervision ensure the efficient movement and clearance of Import Able to follow instructions and complete required FedEx Freight is an Equal FWIW -- when you call UPS, let the phone ring. The opinions expressed above are the personal opinions of the authors, not of HP. What does this mean exactly? The opinions expressed above are the personal opinions of the authors, not of HP. 08:55 AM. You will be able to use and upload your own commercial invoice or alternatively you can use a FedEx generated commercial invoice. Has anybody else experienced this before? I guess (??) Clearance instructions from the importer are required. The first thing you need to do as the recipient is to check your tracking update to see if further information about the missing instructions is available. Same here! FedEx may assess a small fee if your delivery needs to go to a . Failure to complete a commercial invoice, missing package content details, incorrect address, value, duty details, the list really does go on. Reach the right person the first time, our contact forms will help you. What to do when you receive a "Clearance Instructions from the Importer are Required" update? Reacting to the issue in a timely manner is important for both customer relations with the recipient and overall good business practice. Everyday it says something eles on the tracking number. If so, you can still access the Developer Resource Center. Save my name, email, and website in this browser for the next time I comment. First time with FedEx . Importer must provide statement of end use or reasons for importation. I'm going through the same thing with my Corsair PC. Waiting patiently . It always works the same. Recommended action: Shipper or Importer must provide a legible Commercial Invoice. Oct 28, 2013 8:46 AM in response to johnboiles, No problem. Haven't gotten it yet, but it's on the local FedEx truck. You will most likely need to talk with UPS brokerage and it's probably a similar situation to mine. 03-11-2021 This morning i check and there's a customs delay of some sort. We would like to share some of the most frequently asked questions about: It has been a while since anyone has replied. If you have made the required changes and moved them to production before 23rd January 2023 then the shipment will fail and will have to be created using fedex.com or another automation product: For more information around the Ship API and Trade Documents Upload API, please visit the FedEx Developer Portal Catalog and for more information regarding the Brexit requirements for Northern Ireland, please visit fedex.com. For what it's worth to you, I contacted support and they got my ticket. Shipment is in Prague but now it shows this : Clearance instructions from the importer are required. Let's see if we can get to 50 views with no replies folks!! Clearance instructions from the importer are required. Ordered on 6 24, and now it's 7 10. Note that Internet Explorer is no longer supported. Specific Message says: "Clearance instructions from the importer are required. We are pleased to announce that from 16th January 2023 you will now be able to complete your UK domestic shipments, along with the import declarations, to Northern Ireland electronically using FedEx APIs. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Would be very annoying if this leads to delays in the delivery date. I though oh YEA baby here we go!!! With the use of our tracking form you can easily check the status of your package. Recommended action: Importer must provide instructions. *We're not officially endorsed by FedEx nor are we a representation of the company*, I have a package that is being so to me by FedEx and when it reached the airport in my country after a couple of hours I got this message. Mine is released from customs and moving again. Upon checking, your HP Pavilion Laptop - xxxxxxxxxxxx is still in FedEx location for customs hold. An example is a situation where many individuals had Motorola mobile phones held at customs and were all receiving the Clearance Instructions from the Importer are Required update. Shipment requires importer's registration/identification number for clearance. HP is aware of the situation and we are working actively to resolve the issue and the shipment to move quickly. Clearance instructions from the importer are required Hi guys , I ordered some clothes from USA to Czechia . Thanks. Shipment held for agreement to pay duty. Me too Its stuck in tenessee today.. Recommended action: Shipper or Importer must provide a more detailed description of goods. What changes are needed in the Ship API request? Recommended action: Shipper/Consignee to provide part number. Recommended action: Importer must provide instructions. In general, clearance delay information is available from the detailed tracking page, including the reason for the delay and recommended action. With this information, you will then need to contact the shipper directly and explain what has happened. Clearance Instructions From The Importer Fedex Tania Stoffels (Fedex Agent) phoned me about the importing costs, I thought it was the tracking website: Clearance instructions from the importer are required. The goods are for sale to, or final use by, end consumers located in the UK and are brought into Northern Ireland by a trader authorised under the UK Trader Scheme. New comments cannot be posted and votes cannot be cast. Either way, you will need to take action for the package to pass customs clearance and be successfully delivered. Archived post. By using this site, you accept the . We value your feedback to help us serve you better. First time with FedEx . But it got shipped out on Oct 21,2021 and arrived at ANCHORAGE, AK on Wednesday, October 27, 2021 2:12 AM. Knertified, User profile for user: Our chatbot should be able to help answer your question, if it can't we'll recommend the best way to get in touch with us. We are continuing to escalate to have these released immediately. "Thank you for getting back to us.I truly apologize for the delay of your order. FiszPL, Jul 11, 2017 #4 Like Share norbit8 New Member Fisz said: Yes, but importer or recipient of the package must show the invoice/pay custom taxes. ZeroPercentMay 1, 2020 in Warranty and RMA Questions. This means that every time you visit this website you will need to enable or disable cookies again. 11-08-2021 You will most likely need to talk with UPS brokerage and it's probably a similar situation to mine. Check documents on compatibility, FAQs, upgrade information and available fixes. Can anyone help me as to what I need to do? Recommended action: Importer must provide instructions. Can't find what you're looking for? Shipment requires a complete Commercial Invoice. If that happens, you will need to contact the company and be patched through to the relevant department to have the situation resolved. Clearance instructions from the importer are required. When did you order? Looks like no ones replied in a while. this is because of Trump's trade spat with China? @Stefan1000: thanks for calling Apple! Get access to FedEx APIs by creating a user ID. Good luck! There is all manner of different variables when it comes to import/export. Contact us with one of these options. FedEx is not the only postal service that you can track at For more information, visit Data Security Page. Shipment is in Prague but now it shows this : Clearance instructions from the importer are required. After researching I see some older posts on here showing delays of up to 2 weeks! Does this resolve on its own? If additional information is required from the shipper or recipient, FedEx will attempt to contact them. What I can do ? full list of postal services available. No useful specifics. Also if you want to tracking FedEx Please try again later. Very often the tracking page will very specific about what is needed. Until we can provide all the information to the authorities, we cannot . Each case will differ on its own terms, which is why it is important to look at the details FedEx has provided. 1-800-MY-APPLE, or, Sales and By using this site, you accept the. Delivery In Limbo - HP Support Community - 8003937. FedEx states "Clearance instructions from the importer are required. Head here for more details of our privacy policy. Copyright FiszPL Well-Known Member VANGUARD Yes, but importer or recipient of the package must show the invoice/pay custom taxes. Sorry I posted this in the wrong community. Use props. Clearance instructions from the importer are required. 08:54 AM This step actually happens before products even leave the country from where they're being shipped. I also found that ordering more than 2 batteries will cause issues with air freight. 03-08-2021 As you are aware, Import declarations are required, and duties may be charged, unless goods are not declared as not . This all depends on how quickly the shipper reacts to the problem and sends the required instructions. Reason for delay: Documentation illegible. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Well take both positions in turn. Ordered a HP laptop back on February 2nd. Some of the links may be affiliate links, earning us a small commission if you decide to use them, allowing us to continue creating content. " Reason for delay: Clearance instructions from the importer are required.Recommended action: Importer must provide instructions." . FedEx states "Clearance instructions from the importer are required. From 23rd January 2023, if the changes are not made to the Ship API requests then the shipments to Northern Ireland will fail with the error and will have to be created using fedex.com or another automation product: What happens if the changes are released before the date? The type of clearance instructions required can vary widely. As you are aware, Import declarations are required, and duties may be charged, unless goods are not declared as not at risk. The FedEx generated commercial invoice uses the customs clearance information you provide in the shipping request to create the commercial invoice. The commercial invoice is most important because it lists the contact information for the shipper, the receiver, as . Stevenunya, User profile for user: Check documents on compatibility, FAQs, upgrade information and available fixes. I ordered some ram and I looked at the tracking number today and it said it was stuck in Anchorage Alaska. Crazy how long customs took. Refunds. Same problem. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Delivery In Limbo - HP Support Community - 8003937. FedEx Package Available for Clearance A Complete Guide, many individuals had Motorola mobile phones held at customs, FedEx Scheduled for Delivery Next Business Day Update Guide, International Shipment Release Import FedEx Tracking Guide, Parcel Processing at Final Carrier Hub APG Tracking, Shipping Information Received by APG Tracking Guide. MarcusC. You would think that with 14,000 employees, they may be a bit faster with filling out forms. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Fill in your own broker's information. Best luck in your situation. Until it is resolved, your package will remain stuck in the clearance process and you will see this update for as long as it takes for the correct instructions to be sent. Someone messed up! Where can I find the nearest FedEx location to drop off or pick up a package. - edited This will involve checking the status update for what is required, and more than likely, contacting the FedEx customs clearance department too, (1800gofedex). By using this site, you accept the . My order for a Mavic air 2 w flymore combo has been stuck in China for over a week now. In some scenarios, your package could be one of many within the same shipment being held at customs clearance. Oct 27, 2013 9:11 PM in response to Stefan1000. This may be due to missing or incomplete paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Called Apple and they told me that it probably has been taken care of already, and Fedex tracking might just lag behind. The "Clearance Instructions from the Importer are Required" update from FedEx means that the package is being held at customs clearance awaiting import information from the original shipper. and get your package location updates to your e-mail, you can According to FedEx, the clearance process should take 1 to 3 days, not 14. legaleye300, User profile for user: What are the latest requirements for shipments from GB to NI? PackageRadar. If your package is held at customs, FedEx will contact you for more information. Commercial Invoice Images (using the Trade Documents Upload API): FedEx Corporate Services Inc. All rights reserved. For import shipments, FedEx will provide you standard customs clearance at no extra charge. A written statement indicating the end use of goods or reason of importation is required. But there are times when your shipment has special clearance needs, especially when additional processing is required by a regulatory agency or when you or your importer request special processing from a FedEx customs broker. Shipments are held to ensure they satisfy export or import customs regulations. By ? Recommended action: Shipper/Consignee to provide part number. ask a new question. Shipper or Importer must provide a more detailed description of goods.
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