does acceptance rate matter uber eats

You don't know if you will get a tip. First, Uber, Lyft, and other companies offer bonuses for doing so many rides and having a high acceptance rate. No. He applied his thirty years experience managing and owning small businesses to treat his independent contractor role as the business it is. That offer will give you details about the delivery, with options to accept or decline. Notably my account is set up as a passenger driver but I've also enabled eats. My acceptance rate is low for my are as well and I live in upper west side manhattan New York like I would get a lot deliveries for $5-9 to travel like 6 miles including a $1-$4 sometimes even lower than that. So unlike Doordash, who is very transparent about their completion rate policy for Dashers, Uber Eats doesn't tell you what cancellation or completion rate will get you deactivated, nor do they let you know what your rate is. Now, despite Uber Eats not showing your acceptance rate within the app, it probably still calculates this information in the background. The screenshot below shows the (2) next to Delivery, indicating that there are two orders on this offer. Uber Eats does provide a minute estimate in the offer now. But I don't feel that with Uber Eats as much as I do with the others. The other is to let the offer time out, which is typically about 30 seconds. This is also why things like driving at peak Uber Eats times and double-apping with other jobs like Instacart when Uber Eats is slow is so important. Sometimes the pay offer may be slightly higher than the previous time you received the offer. If you want to receive other offers quickly, it's far better to reject the offer than to let it time out. Now you know the total miles you can expect to drive, an estimate of total minutes, and cross streets near the customer. It is important to maintain a high acceptance rate to provide a reliable service to restaurants and customers. No, Uber Eats doesn't deactivate drivers for having low acceptance rates. Will it take a long time for what it pays? . What does this have to do with accepting or rejecting offers? It would help if you had some idea of what a good rating is. That led to a lot ofpocket acceptances. In fact, your acceptance rate doesnt impact how many order requests you receive. You can read more about my affiliate policy here, A map showing your location, the pickup location, and the customer location, A visual timer bar that lets you know how long you have to decide, The amount that the delivery is expected to pay, The estimated time to complete a delivery, The estimated miles that you will have to travel, The name and location of the merchant or local restaurant you will pick up from, The nearest cross streets for the customer location, 1 mile deliveries: $28.60 profit per hour, 2 mile deliveries: $30.28 profit per hour, 3 mile deliveries: $27.75 profit per hour, 4 mile deliveries: $17.05 profit per hour, 5 mile deliveries: $19.78 profit per hour, 6-7 mile deliveries: $22.81 profit per hour. He left a career as a business manager to deliver full time for gig economy apps like Uber Eats, Doordash, Grubhub, and others. They've moved away from that. All they really told you was how far away the restaurant was. I don't know how accurate it is, I haven't tracked that so far. They can also lead to missing some good deliveries. If I don't think I can make close to 50 cents per minute, I'll reject it. I would take the lowest offers and reject the highest. I've done this for years and have never encountered an issue. There was a long time I didn't take any offers on Uber Eats, but that was a time when they didn't give you any of the information they now give you. Want to try other high-paying delivery gigs? I use a 40 cent rule on Grubhub and Doordash. A bigger part is choosing the right offers. Uber Eats will continue to offer a delivery to drivers in the area until someone accepts the offer. In some markets with the Uber Pro rewards program, you need to maintain a certain acceptance rate to qualify. However, I did find an extremely secure phone holder for my bike by Quadlock. It's important because being an Uber Eats independent contractor means you have agreed that you are providing services as a business, not as an employee of some Uber Eats job. There was a time when Uber was doing a trial where they'd not display as much information if you had a lower acceptance rate, but to the best of my knowledge that has . Those two facts help you determine if there MIGHT be an additional tip amount. If youre interested in freelance writing services or want to partner with This Online World, please use our contact page to get in touch! For example, if you get to a restaurant and find out the food is going to take another 30 minutes to get ready because the kitchen is slow, youre probably best to cancel the active order so you can get back to making money. All platforms like to remind their drivers that a low acceptance rate is bad for business. I can't say for sure whether they do or do not punish you. It is possible to cancel an offer or change your mind. More High Pay Offers for 50% Acceptance Rate: Is Doordash Lying? Your Uber Eats cancellation rate is the percentage of deliveries you cancel after accepting them. Even knowing your acceptance rate requirement doesn't help if they don't tell you your rate. Please include attribution to EntreCourier.com. There's an interesting pattern here. Checkout: Your Uber Eats acceptance rate is the percentage of order requests you accept. If you're in an area where Uber Eats is very busy and there are a lot of good delivery offers, you have more room to be picky. Now you've agreed to an offer, and that's a binding agreement. It is based on your most recent 50 offers. It's a pain and an extra step but can be a good way to avoid this issue. Ultimately, that's your best defense against accidental acceptance: Be very careful about what you are doing with your phone when available on Uber Eats. Tap that to get the following screen: Here you see Uber Eats's Report Issue screen. But when you don't have the total price the partial price that we do get just isn't enough. What that means is that you've given the Uber Eats app permission to pop up information over anything else on your phone when there's an order. Honestly, high acceptance ratings are one of those things most gig jobs try really hard to encourage. Many drivers report being logged out of the app after rejecting a number of offers. This can even differ from market to market, so if you havent given being picky a shot, try it out for a week or two and compare it to your average earnings when you accept all or most requests. That's okay. Find out why this driver accepts 99% of his ride requests: Finally, its far less frustrating to have a higher acceptance rate than to have a low one. Doordash is very clear that their acceptance rate for Doordash drivers is based on the last 100 delivery offers, this article from 2015 in Business Insider. Ultimately, you have to look at the estimated minutes with a wary eye. I can't tell you how many times I pulled my phone out and realized, oh, crap, I'm on a delivery!. I don't think you need to actually count, but once you accept an offer, it's best to do everything you can to make sure you follow through. . The same concept applies to your cancellation rate, only with the number of deliveries you cancel after accepting divided by the total amount accepted. Please read our disclaimer for more information. If so, it's calculated as Accepted deliveries divided by order requests sent to you. If you haven't delivered for Uber Eats lately, you may not recognize their offer screen. They make it clear in both your independent contractor agreement, as well as on the website. However, they added more information. However, I have no idea if I ever came close to being deactivated for it. But if you sat out there for 6 hours and only did one $40 delivery, that's not so great. In fact, Uber Eats can not legally make you accept any deliveries. Could this help someone else? You don't know what the tip will be. Acceptance rate doesn't really matter with Uber Eats in most cases. Fifty cents a minute comes out to thirty dollars per hour. Others suspect that order frequency slows way down once someone's rejected orders. I know a lot of Grubhub and Doordash cherry pickers who would think that's idiotic. There's no way I'm aware of that you can pull up the map in that instance (the tips in the video above only work when you're not on another delivery). Never miss a headline that impacts your bottom line, Expert analysis and advice, directly from veteran drivers, Learn the secrets to working smarter, not harder. If my rate was 70% or higher, I would qualify for Uber Pro, and Id get things like discounts at 7-11, help with health insurance, vehicle discounts, and a lot of other things. Now you can see your Uber Eats acceptance rate in the profile section of your Uber driver app (click the top left corner of the Driver app, then click on your profile picture). You have agreed to accept their offer and to complete the delivery. To accomplish that goal, the acceptance rate is not what matters. The bottom line is that you are an independent contractor. Obviously you need to make your own decisions. The Uber Eats driver agreement is a delivery by delivery agreement, meaning that a driver is under no obligation whatsoever to do anything until the moment an offer is accepted. Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. Unfortunately they don't define what too often means nor do they let you know if you are crossing that line. The restaurant detail only displays one restaurant even when there are two or more. The offer amount does include the expected tip. The best practice is, once you've accepted a delivery, it's best to see it through if it is at all reasonable to do so. Pay attention, and don't accept those delivery offers to begin with. That is only a bid for your services, not a delivery order or assignment. Ill be lucky to see one delivery a day while my buddy that just signed up gets $100+ days. A 70% completion rate would be a 30% cancellation rate. Unfortunately it's hard to know if the customer did it intentionally or if they changed the tip due to being unhappy with their delivery. This Online World is all about providing people with honest ways to make and save more money by using technology. 2023 The Rideshare Guy. But the thing for me is, even if there is a penalty, I have to ask myself if taking everything is a bigger penalty, you know what I mean? There is no requirement to accept a delivery, but once you accept your agreement goes into affect. Your acceptance rate is the percentage of delivery trips you accept. If you are not in the Uber app when an order comes in, the acceptance screen pops up over whatever else is on your phone. Then it drops off. A strategy for maintaining and increasing profits when Delivery apps are slow, Delivering Catering Orders on DeliverThat with CEO Aaron Hoffman, He left a career as a business manager to deliver full time for gig economy apps like Uber Eats, Doordash, Grubhub, and others. Using the 50 cent rule, doubling the pay comes out to 21. However, usually the combination of the map icons, the mileage amount and the cross street information will give you a pretty good idea of where the customer is. Uber Eats states it's important to accept orders whenever possible, but the takeaway is that you can't get deactivated for having a low Uber Eats acceptance rate. A low ratings system that penalizes you for things you don't know doesn't seem reasonable to me. With Uber Eats, if you get side tracked by the dollar amount, you can get sucked into longer and slower deliveries. But, does your Uber acceptance rate matter? If your acceptance rate gets too low you can always go back to accepting every ride and with enough time youll make it back to your 100% acceptance rate. Please share it. Unfortunately, there's a lot of incompetence in how Uber will manage individual deliveries. I've had several times where the cross streets listed were in paralell to each other. This number is automatically calculated and can not be manually changed. For example, if you receive 100 order requests and accept 75 of them, you have a 75% acceptance rate for Uber Eats. As an independent business owner who is providing delivery services AS A BUSINESS, you have the right to set your price by accepting or declining delivery offers. This screenshot is for a bit more than the previous one, $11.42. As a driver, your ultimate goal is to make as much money as possible. Uber Eats has told some drivers in a select few markets that they will no longer provide up-front delivery information if drivers have rejected more than five of their last ten offers. Remember that it costs you money to use your car, and it's more than just gas. Uber Eats does show the estimated miles that the entire delivery will involve. Dollar amount by itself is meaningless. The map was not available so I didn't know how far I was going. If I get the time, I want to do this on a lot more deliveries to see if it continues. My income, though, has gone way up since I started accepting less. In the screenshot above, Uber Eats is offering $10.50 for what they estimate to be a 17 minute delivery. But, what do other food delivery drivers think about this topic? You agreed that you are doing this as an independent contractor. Read more here. Drivers in the test markets who have rejected more than five of their last ten offers will no see all of the delivery information when offered a delivery. I'm assuming they send him more offers because of this. For instance, if the delivery fee is $3.00 and the tip is $12.00, Uber Eats will only include $8 of the tip in the offer amount (in this example the offer would be $11 instead of the total $15.00 that the driver actually receives). Looking for more resources to make extra money? How do we know acceptance rate doesn't matter? You can also sign up for Uber Eats if you havent started driving yet. Click to expand. Here's how much I made, in profit per hour (pay minus my mileage cost) based on how long the delivery took. So you were still operating a little in the dark. I mean, youre probably going to have a low acceptance rate because youre cherry-picking orders that are worth it. Anything less than $20 an hour I consider to be a bad day. You cant check your Uber Eats driver acceptance rating anymore in the app. It's really not any different with Uber Eats delivery orders. Tuition coverage from Arizona State University, Perks like discounts at various Uber Eats partners. But even then I never knew if that was calculated for the last 100 deliveries, a percentage of the last week, or last month, or all time or what. Or Completion Rate? Your acceptance rate is the number of ride requests you've accepted divided by the total number of ride requests you've received while online. Uber Eats makes it too easy for this to happen, and bike deliveries are the biggest culprit for me. I use a 50 cent rule I have to think that a delivery will pay 50 cents a minute or more. While there's not an actual accept button, all you have to do is tap on the order details (which take up about half of your phone screen) to accept the delivery. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. Absolutely. Uber dispatching for bike deliveries is terrible, often far too many miles away, so I reject a LOT of offers, and it has never been an issue. The short answer is no your acceptance rate isn't important in getting more delivery requests from Uber Eats. You don't know where you stand. There are situations where drivers suspect that Uber is secretly punishing drivers for rejecting offers. If so, its calculated as Accepted deliveries divided by order requests sent to you. Play the averages and go for the quickest, shortest deliveries you can find, and I think you'll find that you can do quite well. If you want to decide based on one factor only, miles may be the best factor. Personally, I find that both of these methods can result in accepting deliveries that don't pay well for the time and expense involved. It's impossible for there to be an eight dollar tip on that offer. How do we know for sure? I'll repeat what I said earlier: Offers from Uber Eats are simply a bid for your services. r/UberEATS Double payment clawback . There was one factor that showed a very clear difference in profit per hour: Time. So now Uber knows the food was picked up, and they see you were there before. The good news is, Uber Eats provides a lot of details on their offer screen, and that helps make good business decisions. I took my last 100 Uber Eats deliveries and sorted them every way I could think of. Can I cancel if I accept a delivery offer on Uber Eats? But the question is, how does accepting or rejecting orders on uber Eats work? Uber Eats Driver Ratings It is a bit more expensive and requires a special case, however it's I felt it's cheaper to overpay for a good phone holder than to fix or replace my phone. This is especially true on my bike account (Uber requires me to have a different Uber account for bicycle delivery than for car delivery). And the company wants the driver to be there as fast as possible, too. Uber Eats used to show you your acceptance rate, but a few years ago, they removed that feature. But one thing many new food delivery drivers dont realize is that food apps have different rules regarding your acceptance and completion rates. I've heard of drivers being deactivated for this. Swipe up from that restaurant information to reveal the following screen: You'll notice the red circle with the white triangle next to the Start Delivery button. And is there any difference from ignoring or declining a trip? Does acceptance rate matter in 2023? So, always consider your earnings first before making a decision to accept or decline an order; your Uber Eats acceptance rating is a metric you dont need to worry too much about. DoorDash tracks several metrics in the Dasher app, one of which is your acceptance rate. The apps wont constantly remind you that your rate is low, but also you arent getting request after request and denying them. And then they added in some more information. Uber Eats has started hiding upfront address information in some markets for drivers with less than a 50 percent acceptance rate. To accomplish that goal, the acceptance rate is not what matters. Even if someone didn't tip at all, it doesn't hurt as much because your hourly rate is still reasonable and it's easier to overcome with the next delivery. Then I ask if I think I can complete the delivery in 21 minutes or less. Then ask yourself if you think you can complete the delivery in that number of minutes. On one hand they talk about completion rate, the other is cancellation rate. However, the $3.91 on this offer doesn't include the customer tip. A due time is never displayed for drivers. Uber Eats is saying we have this delivery available. I focus on how I can reduce cancellations on those two. Some of the benefits may be worth it to you, enough to decrease your pay to increase the benefits. I find that taking longer less profitable deliveries costs me more than any pauses between orders. There are a number of ways that drivers will evaluate delivery offers. Some will only take offers that pay a certain amount of money or more. Drivers do not know the actual amount they received as a tip until an hour after the delivery is completed. When I first came on board I became very picky with the orders that I took and it seems like they have totally backburnered me. The better you can familiarize yourself with restaurants and the wait time, the better it will help you estimate total delivery time. An important factor is thatdelivery information goes away once you accept an offer. You can also take a rough estimate of your acceptance rate by checking your lifetime completed deliveries and factoring in how many orders you skip versus accept. It's important to maintain a low cancellation rate to provide a reliable service to restaurants and customers. That link is an affiliate link from Amazon. There's a couple of the platforms that I think really try to push that belief more than Uber Eats does. Sometimes you deny so many requests that you start to feel you should just accept one thats almost decent just so you have something to do. It makes it very easy to accidentally tap the button. Here's the process I go through in evaluating a delivery offer. I'm a little amazed I was never deactivated. If it's more than 40 cents a minute, it's worth taking. For example, if you accept eight out of 10 delivery trip requests, your acceptance rate is 80%. Your app goes back to an idle or waiting state. However, you can choose the ones that are profitable for you. You have no clue what you just accepted. Cherry-picking your rides may seem scary at first because of how much pressure these companies put on you, but they do it for them. The idea is to take your pay for the delivery and divide by the estimated number of minutes. Understand that your contract with Uber Eats is on a delivery by delivery basis. This is common for experienced gig workers, and again, its your hourly rate thats most important. So, if you have a 50% acceptance rate, that would mean you accepted 50 out of your last 100 delivery requests. Unfortunately, we don't know exactly WHAT that means. The bottom line with Uber Eats is, you don't know what you will get for a tip. Others will decide based on how much an offer pays per mile. Or Completion Rate? Nothing. This means that maintaining a high acceptance rate is no longer necessary to qualify for promotions or bonuses. The bottom line is, I'm trying to get an estimate of the time a delivery will take. If you know your averages, you have an idea what to expect. Acceptance rate does not matter . They are quick to deactivate drivers they think have done this. Penalizing drivers for not accepting offers could have expensive consequences for Uber. This is where I see a big difference between them and other food delivery apps. Home Blog Delivery Contractors Gig Delivery Platforms Uber Eats Uber Eats Strategy Does Acceptance Rate Matter on Uber Eats? You have no obligations to do anything at all at any period that you're not actively on a delivery. Does Your Uber Eats Acceptance Rate Matter? As a driver, your ultimate goal is to make as much money as possible. With as much as we hear about delivery drivers having their contracts deactivated by companies like Uber Eats, that's a question that can make you nervous. I have yet to find anything that says exactly how Uber Eats defines their acceptance rate. This screenshot above shows the area that you can tap on to accept an offer. We'll look a bit more in depth into acceptance rates for Uber Eats. Okay, I'm kinda psyched about that idea, to be honest. Rather you want to call it the Uber Eats acceptance rate or the Uber Eats confirmation rate either way we are stick with it as gig workers in this gig economy if you are a Uber. It's no different than telling a painter I'll offer you $500 to paint my house.. If youve been a driver that accepts every ride out of fear of being deactivated, losing benefits, or making less money, now is the time to sit down and do your own math to see if its actually worth it to continue to drive this way. Fair or not, this is the part of the deal now delivering for Uber. For example, for promotions and quests, Uber Eats states: "As of August 21, 2017 Uber is no longer tracking acceptance rate or cancellation rate against Quest promotions." The only time that I'm letting that influence me is that reverse cherry picking idea if it's a $3 offer I might just jump on it right away. They provided an estimate of distance and time. While they'd love for you to accept a lot of trip requests they cannot force you to. Grubhub Mileage Deduction: Writing Off Car Expenses. It just seems counter intuitive, doesn't it? You agree that you will complete that delivery in a timely manner and in a way that best takes care of the food or merchandise you are delivering. The offer is based on whatever base pay and extra promotions Uber Eats offers, and the amount that the customer tipped through the app or Uber Eats website when placing the order. Uber Eats does not provide the delivery address on the offer. Keep reading for RSG contributor Tyler Philbrooks response to these questions and more. I've had plenty of times when I rejected 5-10 or more deliveries before finally accepting one. If you get 100 requests that make $5 each, you've made $500, but if it takes you 45 hours to earn that, you've just made $11.12 an hour. Usually on eats 40-50% of earnings is from tips and the minimum payment is 2.50. I don't think there's a difference between declining or ignoring. When you think of it that way, Doordash, Grubhub and other delivery services are also your customers. We'll offer you this much money. A $40 delivery is awesome. However, if the 44 minute estimate is accurate, this order would only pay at a $15.57 per hour rate before expenses. Another reason you may consider increasing your acceptance rate is that it does make customers happy, and happier customers tip more. I've cancelled many deliveries when I accidentally accepted them and nothing has happened. Some restaurants are notoriously slow. Yes. Does completion rate matter on Uber Eats? I sorted those 100 deliveries differently, this time on total miles. Uber Eats doesn't even publish the acceptance rate on the driver app any more. Uber Eats Food Food and Drink comments sorted by Best Top New Controversial Q&A Add a Comment More posts you may like. That's my primary consideration. The thirty seconds or so that you wait for it to time out is thirty seconds that you can't be receiving the next offer. As an Amazon Associate and as an affiliate or referral partner for other brands, I earn from qualifying purchases. Does the 'your acceptance rate is lower than average' matter? I'm a little amazed my bike account was never deactivated. That's when I developed the reverse cherry pick idea. This post may contain affiliate links. If you don't contact support about this and just cancel, Uber will just send this delivery to another driver. But what does it mean that it doesn't matter? No. If your cancellation rate goes above the average for your city, youll receive a notification. Does Your Uber Eats Acceptance Rate Matter? Let's dive a bit more into what all is involved with rejecting offers from Uber Eats. While it is important to accept trips when you are able, we no longer display your acceptance rate because it does not have an affect on your ability to earn promotions. For example, if you accept 50 deliveries but end up cancelling one of them for whatever reason, your cancellation rate is 2%. With that pay model they started to introduce some changes. It's not always easy to tell if all orders come from the same restaurant or not. Uber states that your driver acceptance rate isnt shown in the app anymore and that it doesnt impact your ability to get orders or qualify for promotions. No. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. Its never worth it and always decreases my per-hour and per-mile earnings. I will tell you that I've had some incredibly low acceptance rates on Uber Eats and it has never been an issue.
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