Nobody answers customer support unless your lucky. The benefits to you given by this warranty are in
That's why all our products are covered by extended warranties* that you can rely on. I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? Here are 8 tips for writing great reviews. ","consent_manager.allow":"Allow","consent_manager.accept":"Accept","consent_manager.deny":"Deny","consent_manager.dismiss":"Dismiss","consent_manager.reject_all":"Reject all","consent_manager.category":"Category","consent_manager.purpose":"Purpose","consent_manager.functional_category":"Functional","consent_manager.functional_purpose":"Enables enhanced functionality, such as videos and live chat. // object-fit support
Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. 27 0 obj
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The battery & charger are kept in my house when the weather is cold. EGO Power+ is the next generation of cordless outdoor power tools. Over one hour waits. Consumer Guarantee Act 1993. The offer only applies to walk behind push and self-propelled mowers, it does not apply
Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. WebFont.load({
I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. 0
For the best experience on our site, be sure to turn on Javascript in your browser. are excluded. EGO POWER+ 56V 1 x 2.5Ah 900m3/h Blower Kit LB5302E, EGO 56V 65cm Brushless Hedge Trimmer SKIN HT6500E, EGO 56V 2 Piece 1 x 7.5Ah Lawn Mower & Blower Kit LMLB2135E-SP, EGO 38cm 1 x 2.5Ah Line Trimmer Kit STLB1521E-S, EGO Multi-Tool 51cm Hedge Trimmer Attachment HTA2000, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E, EGO Powerload 38cm Line Trimmer Skin ST1520ES, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 50cm Steel Deck Self-Propelled Mower Kit LM2022E-SP, EGO Multi-Tool 300mm Brushcutter Attachment BCA1200, EGO 56V Brushless 42cm 5.0Ah Push Lawn Mower Kit LM1703E, EGO 56V Brushless Powerload 38cm 1x2.5Ah Line Trimmer Kit ST1521ES, EGO 49cm Mower Blade to suit LM2001E Lawn Mower, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge BA4200T, EGO POWER+ 56V 1 x 2.5Ah Multi-Tool Pole Hedge Trimmer Kit MHT2001E-X, EGO Multi-Tool 78cm Pole Extension Attachment EP7500, EGO Multi-Tool 38cm Rapid Reload Line Trimmer Attachment STA1500, EGO POWER+ 56V Brushless Multi-Tool Power Head & Line Trimmer Kit MST1500E, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head & Line Trimmer Kit MST1504E, EGO 52cm High Lift Mower Blade to suit LM2101E &
My attempts at a warranty replacement have been horrendous. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500.
EGO will offer warranties of five years on mower parts and three years on the battery. Archived post. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. Defective product will receive free repair. E GO=Garbage. Home Depot rep told me I should have taken the item to
since they do repairs on site. Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types.
See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. to zero turn riding mowers. almost 2 months to get a battery to replace one that malfunctioned So I called their warranty support line to see what could be done (I knew I was within warranty time period). Defective product will receive free repair. var xmlHttp = new XMLHttpRequest(); For avoidance of doubt, 3rd party online stores such as eBay, Gumtree, Amazon, etc. They received the mower and the process began. For the best experience on our site, be sure to turn on Javascript in your browser. They said to bring it to my nearest Home Depot and it gets sent out to be repaired. EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`;
If you register your product, well have your information on file when you call us with a question, making the process even easier for you. js.src = src; Fast forward to now (April 2023) and while using the string trimmer it just stopped. They are clearly not truly interested in providing good customer service, only selling tools. xmlHttp.open('POST', 'https://bes.gcp.data.bigcommerce.com/nobot'); This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. Then I did leave a message that they did not return. ( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass. Youll get tips and tricks on equipment set-up, preventative
To make a claim,
Shop for your new EGO tools at Total Tools! This company is truly a joke save your money, energy and time ! From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. Price: $6,999 kit with six 12.0Ah batteries and charger. Be the first to know about new products, innovations, and offers. To opt out of a category of data collection, select 'No' and save your preferences. Plan on replacing it at the tune of $200-$500. In my most recent encounter I have requested a call back several times. Then in the first year the battery died. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. window.consentManagerStoreConfig = function () { return {"storeName":"EGO POWER","privacyPolicyUrl":"","writeKey":null,"improvedConsentManagerEnabled":true}; }; For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. Do you have no warranty? Whoever is in quality control needs to be checked on. } They are so rude. I've charged my EGO 7.5Ah battery about 84 times. "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". Lowe's gives you 60 days. Try this for an hour. Battery life for a 1/4 acre lot is awful. What would you like to do? First, know that you can return the mower to where you bought it. EGO tools are backed by an industry leading 5-year warranty. && window.URL EGO lasts longer without needing changes. This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. 855-346-5656. They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. than 30 days after the date of purchase. support@egopowerplus.com.auPh New Zealand; 0508 000 346. Here I am.7-8 weeks later.without a lawn mower. && ('objectFit' in document.documentElement.style); At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. })(window,document,'script','dataLayer','GTM-MJ96WTR');
Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. JavaScript seems to be disabled in your browser. They will not listen to what you say. If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. You have to do it through support (I had to do it two times). return window.Promise We see that youre on the North America site but appear to be outside the U.S. and Canada. Their support was quick to get on the phone and it was painless to create a warranty case. Redeem by 15th July 2023.
For the best experience on our site, be sure to turn on Javascript in your browser. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. Where a valid
When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. Check out EGOs incredible new Z6 Zero Turn Riding Mower. console.error('Failed to load polyfill script ' + src); This time they did ship them. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. 2023 Trustpilot A/S. This website makes use of cookies to enhance browsing experience and provide additional functionality. JavaScript seems to be disabled in your browser.
Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products. Wouldn't take a charge. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. They do not stand behind their products. The store will not work correctly when cookies are disabled. Details; Allow Cookies; Disallow Cookies
I hardly ever write reviews but feel compelled this time. I called back for the third time and am awaiting a call back. Don't buy their products. 14 0 obj
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Australian warranty & enquiries, please contact 1300-000-EGO (1300-000-346), New Zealand warranty & enquiries, please contact 0508 000 EGO (0508 000 346). The second battery worked for a while, but is not now and I am going through the process described above. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. How about hiring some help ! Your receipt will be requested upon completion of this registration. maintenance and safe usage of your EGO POWER+ tools and batteries. Advertising "5yrs warranty" is false and misleading under AU law! Patented battery technology delivers gas power and performance plus longer run times. Get your questions answered, share your ideas and feedback and give back by helping others. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. But perhaps the many who get good warranty service do not take the time to review. Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower Basically, they are unwilling to keep a loyal customer happy over a $35 part replacement. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. I guess that means I have to take time from work. Their board of directors should try calling the help line and see what customers deal with. part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. This has been the most grueling process ever. returned. Why wasn't I told this during the initial claim? Warranty. ","consent_manager.analytics_category":"Analytics","consent_manager.analytics_purpose":"Provide statistical information on site usage, e.g., web analytics so we can improve this website over time. has been purchased as part of a promotion all parts received in the promotion must be returned in their original condition. Barry Humphries, Australian comedian best known for alter-ego Dame Edna Everage, dies aged 89 By Helen Regan, CNN Updated 3:30 AM EDT, Sun April 23, 2023 . Sorry EGO, you started it.
EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. View Details. Used them with no issues last fall and packed them away at the end of the season. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Though everybody that I spoke to said "it's normal" to take this long. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. The proof of purchase (invoice / receipt) needs to be presented when returning the mower. It goes against our guidelines to offer incentives for reviews. $1799. I have 5 EGO tools and multiple chargers but I only use the Fast Charge model charger for obvious reasons, the charger that came with the string trimmer is the slow charge model. Zero customer care. Plus, the ergonomic design offers additional comfort and is beneficial specially if you work with your hands for long hours. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. Two states away.
No way of knowing an ETA. If the mower was purchased as a KIT, the original battery and charger must be returned with the mower. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. Pulled out the powehead last weekend to do some trimming only to find it completely dead! if (!browserSupportsAllFeatures()) { Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. var theme_settings = {
This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. * Subject to product registration and annual inspection/ servicing. Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. && window.URLSearchParams Ughhh. EGO Multi-Tool 510mm Hedge Trimmer Attachment HTA2000. What would you like to do? Spring 2023 (about 3 months later) both batteries were dead. Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. The repair facility they sent to? Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. Ph Australia; 1300 000 346. The mower must have been purchased from an authorised EGO Power+ Dealer. Impossible to get thru to customer service. Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. So beware if you try to take them up on their "5 year" year warranty. audioguy1911 6 mo. You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. Be the first to know about new products, innovations, and offers.
This warranty shall be void if the product has been used for rental purposes. After jumping through all the troubleshooting hoops, the rep determined that the head is defective so he said he would send me a new one. Their board of directors should try calling the help line and see what customers deal with. Recently, my lawn mower decided to stop working. Basically no customer service. 75 talking about this. 3 years warranty without registration. have purchased it from an authorised EGO Power+ Dealer. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. I've talked to home depot about it, they do nothing. After 30 minutes of inane questions I was told that I need to take it to a repair shop. Called back a second time and did not get through after another hour. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. ago HotSarcasm More posts you may like r/BMWi3 Join Add to Cart. endstream
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So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. Last update I got was that the item was marked "in transit" back to the store on the 17th. I wish I never bought EGO product. Scan this QR code to download the app now. The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. T.T.1 second agoI'm careful to read the directions & take good care of my lawn equipment. Powered by lithium-ion technology, these tools provide maximum power and durability for longer periods of time. Ego customer service is the worst customer service I have ever experienced in my lifetime!! 42 0 obj
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Chervon has no other liability under this warranty. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. JavaScript seems to be disabled in your browser. new Date().getTime(),event:'gtm.js'});var
We see that youre on the North America site but appear to be outside the U.S. and Canada. Just bought my first(and last) Ego. Don't waste your money. EGO Power+ considers their product's warranty null & void if their product was not bought through one of their authorized sellers. And then why the heck did HD ship the item two states away instead of the 15 miles to the other store? Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand
The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. They took my lawn mower and it had to be shipped out of state to a repair facility. We use dedicated people and clever technology to safeguard our platform. What would you like to do? Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. A community dedicated to helping people with advice on personal home improvement projects. 5-year limited warranty. Claims under the warranty must be made within the warranty term. Now I like having a cordless lawn mower, but I can buy a good quality gas mower for for less than there batteries and a gas mower runs forever if you take care of it. Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. However it appears to take over 2 weeks just to ship the item. The phone call was quick and painless. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Check out our library of quick how-to videos. I advised she hadnt asked me anything. I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. IMO: Warranty is with product. ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. Initial Complaint 05/06/2020 Complaint Type: Problems with Product/Service Status: BBB unable to locate.
What would you like to do? What does the charger have to do with anything? The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer.
5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers. We see that youre on the North America site but appear to be outside the U.S. and Canada. 3178. Just got back for a 1 hr walk and was on hold the entire time. Full terms and conditions are available upon request. When my battery dies, I will park the mower and go with gas. Didn't call me back when promised.
For the best experience on our site, be sure to turn on Javascript in your browser. && window.WeakMap All rights reserved. Called the warranty number on Thursday. One dead boy in a nappy. The first time, I was on hold for about an hour. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase.
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