You then DON'T need to take out any additional insurance for specific parts of the journey, it will already be covered. 0000222076 00000 n
(iii)Act reasonably do not use the service in any way that may affect the running of the service or network or other technology connected to it (for example, other users devices). When booking your journey you shall ensure that you allow sufficient time for any such transfer to comply with the Eurostar ticket gate time limit in accordance with clause 18. You should draw any apparent errors to the attention of our staff or agents at the point of sale where you bought your ticket (or at another point of sale to which we direct you) as soon as possible. To ensure the provision of a quality of service to all our customers and to ensure that the behaviour of some does not disadvantage the majority of our customers, you agree to abide by any fair use policy which we may apply. 0000411940 00000 n
You accept that there may be children or vulnerable people nearby who can see or hear how you are using the service. 0000248639 00000 n
32. 0000161434 00000 n
Join the 1,367 people who've already reviewed Eurostar. 53. Before departure it is the dog owners responsibility to ensure that their dog has a valid Animal Health Certificate or EU pet passport; that the dogs vaccines are up-to-date before travel and that the name on the dogs ticket matches that found on the Animal Health certificate or EU pet passport. ComplaintsAny complaints should be addressed to our Customer Care department in writing(for contact details, see our websitecontact-us/eurostar-contact-details?faq). Rights Of Third PartiesUnless expressly provided in these Conditions of Carriage, none of the terms of our contract with you, including these Conditions of Carriage, is enforceable or intended to be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any party or person other than you. 0000119076 00000 n
Make sure that you have a valid passport with you when you travelYou are also responsible for ensuring that you are in possession of a valid passport(including a valid period before expiry for non-EU citizens)or other valid travel documents when you travel, and that you have obtained all necessary visas or other immigration documents which you need for all countries through which your journey passes. 0000154046 00000 n
Each contract consists of the conditions of carriage of the railway operating company taking part in the performance of the contract and, subject to paragraph 17, the specific data indicated on your ticket. You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. You can submit a claim up to 60 days after the date of travel. 22. 0000171511 00000 n
You cannot use the promotional code in conjunction with any other offer or promotional code. Legal information; Payment and security; Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global . 0000249769 00000 n
8. You and your travelling companions are strongly advised to take out adequate travel insurance. The copyright and trademark protected material including, by way of example only, the trade mark "Eurostar", reproductions of Eurostar trains and the Eurostar waves logo contained in this website belong to Eurostar International Limited or its associated companies. 1. Any exchange of Standard or Standard Premier tickets must be made before your scheduled departure time. 11. Eurostar does not undertake to issue duplicate tickets to replace lost, stolen or mislaid tickets. If you wish to take any items you cannot easily carry and/or additional items we may, at our discretion, either levy a charge in respect of such items to allow them to be carried as luggage or require you to pay to send them through our registered luggage service. Trip cancellation; Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. To the extent permitted by law, any disputes arising from your use of this website or any information contained in it shall be governed by English law and the Courts of England and Wales shall have exclusive jurisdiction. 0000128800 00000 n
Click here if your service is cancelled and you need further info including how to request a refund. Unclaimed left luggage will be dealt with in a similar manner to lost or unclaimed luggage, as set out in paragraphs 51 and 52 above. Although missing out on your holiday might be disappointing, cancellation insurance can help avoid the further disappointment of losing all the money you've paid for it. DOES IT MATTER WHO I BOOK MY TRAVEL ARRANGEMENTS THROUGH? If the ticket authorises use of the trains of more than one railway operating company, it evidences a separate contract between you and each of those railway operating companies for each relevant railway service it provides or, where the conditions of carriage of the relevant railway operating companies so specify, a contract for successive railway services operated by one or several railway operating companies. 0000141528 00000 n
0000206026 00000 n
All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. 0000237965 00000 n
0000139184 00000 n
Simply go toeurostar.comand find the tickets youd like to book. You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. Please wait at least 24 hours before making a claim - this will give our systems time to process . Important - COVID 19: If you are considering the purchase of a travel insurance policy, please make sure you carefully review the Terms and Conditions as well as any additional information provided, so that you will have a clear understanding of what is covered under the policy and what is not covered. Items containing incapacitating substances such as gas guns, tear gas sprays, mace, CS gas, phosphorus, acid and other dangerous chemicals that could be used to maim or disable. Re: Anyone with experience of Eurostar Travel insurance? 0000168076 00000 n
15. 0000120843 00000 n
This may includepresenting valid health and other necessary documents. Additional conditions for left luggageLeft luggage conditions are exhibited at stations where a locker or other facility is offered. If you wish to use the promotional code for a child they will be required to travel at the adult rate. 0000181479 00000 n
We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. 3. Our medical emergency team is available 24 hours a day to assist you. ), which do not exceed 85cm in length, plus one small piece of hand luggage (handbag, small rucksack etc. Eurostar International Limited, Registered address Times House, Bravingtons Walk, London, N1 9AW, Registered No. e-voucher requests need to be submitted no later than 60 daysafter your initial outbound travel date through Manage Your Booking. 0000161061 00000 n
0000039363 00000 n
6. We can only consider claims made if you provide reasonable supporting evidence of an error. This costs nothing and you should have one in any case when in Europe.. 0000209100 00000 n
Your ContractA ticket that has been issued to you is evidence of a contract between you and the railway operating company whose trains you have the right to use under the contract. Compare Eurostar prices to find the cheapest flight deal to your favourite destination. ), provided you can easily carry such articles and they can be fitted into the luggage spaces provided. This website is owned and operated by Eurostar International Limited. AWP Assistance UK Limited FCA registration number is 311909. 0000135201 00000 n
Eurostar will not be liable for any passenger failing to make the departure time indicated on their tickets. Yes. 0000180583 00000 n
You accept that we may modify these restrictions from time to time. For terms and conditions for eVouchers and Paper Gift Vouchers please scroll down. 60-119 minutes. 0000130341 00000 n
0000151852 00000 n
You are recommended to take out insurance in respect of any consequences of delay or cancellation going beyond what these Conditions of Carriage provide. 0000249965 00000 n
0000185694 00000 n
Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000148774 00000 n
49. 0000242295 00000 n
0000335152 00000 n
0000151476 00000 n
We will not make a refund for any such ticket (or portion), except where the loss, theft or mislaying is the result of our negligence. Yet when you ring up the travel insurance provider to cancel the booking you can't actually cancel and get a refund! 0000273644 00000 n
0000194103 00000 n
14. 19. Relief from Liability for Delay, Exemptions and Connections Tickets. 0000160119 00000 n
9. 25. 0000199403 00000 n
Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 25% of the cost of the affected leg as a cash refund. Yes, if you live in the UK. 0000212958 00000 n
See paragraph 25 of these conditions for more information. 0000153319 00000 n
How to Book AMTRAK tickets from outside the U.S. What resources exist to plan and book train travel? 0000195585 00000 n
If you fail to complyyou may not be allowed to board the train and in such circumstances a refundis only available where the ticket type allows. 13. 0000443120 00000 n
For annual multi trip policies, insurance is available to persons up to and including 64 years old at the start date of the policy. 0000189121 00000 n
0000195781 00000 n
Mondial Assistance (UK) Limited FCA registration number is 311909. These will be confirmed on your policy confirmation once the policy is purchased. If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. 51. It's a comprehensive policy, including medical insurance. 0000149501 00000 n
Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA . Your experience can help others make better choices. Group Check-inMembers of a group must go through the ticket gatestogether (unless individual tickets have been issued), travel together throughout by the same train(s), and in the same class. We have no other duty or liability to you. Air ambulances are covered within the country (say you break a leg on top of a mountain, the repatriation of you into the nearest hospital is covered). 't.&XhACi3XW1[MEq|Jm0'N;wI+7D{dFyNTdjuquRT 7SJ]G. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Call our customer service line on 0371 200 2457. Please check your confirmation email for your hotel's cancellation policy. 44. You will receive an email to confirm the remaining balance. Do not disturb other people nearby with excessive noise or alarming imagery. Note that this list is not exhaustive; passengers will not be allowed to keep articles with them on the journey if the item is inherently dangerous, is likely to cause property damage, or if there is reason to suspect the article may be used to commit an act of violence or threat. 0000249026 00000 n
Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. Your location is London. The cover for all other sections starts at the beginning of your journey and finishes at the end of your journey. In my opinion buying medical insurance for a train trip entirely within Europe is completely unnecessary. If your trip takes a left turn, Allianz wants to put it right. In such circumstances, each piece should not weigh more than 15 kilograms and have a fully functioning handle in order for it to be safely lifted. By applying for Eurostar train tickets under this promotion you will be deemed to have read and understood the Eurostar International Limited Conditions of Carriage and the Eurostar International Limited Conditions of Sale and agreed to be bound by them. Call Eurostar customer service from the UK at (044) 03432 186 186. 0000250569 00000 n
1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. Eurostar will not be responsible for any passengers failure to comply with the above requirements. 8. 21. 0000214739 00000 n
37. 0000136125 00000 n
Electronic tickets will be sent to your nominated email address or can be accessed via our website: www.eurostar.com. 0000118903 00000 n
You're over insuring which apart from the fact that it costs extra money it leads to debates which of the 2 insurance companies will pay for your costs. 0000119955 00000 n
For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. 50% of the value of the affected ticket. 54. 0000125478 00000 n
Licensed firearms under section 2 of the Firearms Act 1968 and/or any local applicable regulation. 0000211705 00000 n
Contracts to purchase the tickets will be made only with the Eurostar distributor company and will be governed by its terms and conditions. You will be able to view the full policy details by clicking the Policy Wording link on the travel insurance pages. An electronic version of the PRR can be accessed via the following externalwebsite:https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32007R1371. If you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train service. 0000157182 00000 n
Eurostar: Eurostar cancellation insurance - See 109 traveller reviews, 33 candid photos, and great deals for Paris, France, at Tripadvisor. If you booked at eurostar.com, you can cancel your trip and get a refund until up to 60 days after your planned departure - except on Netherlands routes. 63. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance . 0000218599 00000 n
call. 26. Once they are regarded as abandoned, they may be sold or otherwise disposed of and the proceeds of the sale will be retained by us or otherwise dealt with by us at our discretion. 0000176913 00000 n
Any other weapon made, adapted or intended for use as an offensive weapon. Get reimbursed for lost, damaged or stolen bags. 0000190769 00000 n
Except as set out in paragraphs 32, 33 and 34, we are not liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage, resulting from the cancellation or late running of a train, missed connection or poor service for any reason (including where due to our negligence or serious fault). Wheelchair usersFor safety reasons, access to Eurostar trains by persons confined to wheelchairs is limited to four(4) per train, travelling in the special areas provided. 0000174919 00000 n
Enter your details below to request an eVoucher or exchange your ticket. 0000098135 00000 n
Read on to find out how to exchange your ticket or claim compensation for the inconvenience caused. 0000147686 00000 n
The Promoter of this promotion is: Eurostar International Limited: Times House Bravingtons Walk, London N1 9AW. 0000310217 00000 n
If the new fare is less expensive than the original fare purchased, the difference in price will not be reimbursed. 23. In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. 41. AnimalsWe allow guide and assistance dogswhere a passenger requires the support of the guide or assistance dog to travel(in accordance with all the requirements of the PETS Scheme), but we do not allow passengers to bring any other animals on board any Eurostar service as hand luggage, registered luggage or otherwise. . I recently purchased 2x tickets for my parents for a trip to Paris on the eurostar in January, costing around 120. If the value of your new booking is greater than the value of your e-voucher, you will need to pay the difference. Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly. Personal data submitted by you in the registration process and certain other information about you is subject to our Privacy Policy. Please note that we are unable to give you any advice on whether this product is suitable for your needs. Health Declaration and Health Exclusions also apply to the Cancellation, Curtailment, Emergency medical and Personal Accident sections of cover. 0000008129 00000 n
7. 0000143052 00000 n
0000159392 00000 n
With Allianz, you can get 24-hour assistance for travel and medical emergencies, which can help with everything from lost passports to finding medical care. 0000258205 00000 n
Why can't I claim my compensation online? you can purchase travel insurance directly from EurostarTM even if you are not using us for your travel arrangements. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000213659 00000 n
4. 0000144524 00000 n
0000264750 00000 n
6. The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. You can telephone Free Spirit on 0345 609 8864 or You need a valid ticket to travel on Eurostar, 3. 0000131489 00000 n
Note that all ammunition must be removed and must not be taken on board. If your trip takes a left turn, Allianz wants to put it right. A firearm certificate will be required and a European Firearms Pass may be required. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. You must also ensure that you comply with all relevant security, customs and immigrations requirements and the requirements of any other administrative authorities. 120 minutes or more. 0000128070 00000 n
0000250894 00000 n
0000196489 00000 n
Hyperextension Of Neck Near Death,
Articles E