On the home screen, select More, Your wi-fi network and then Set up new disc. Step 4. Thanks but it's only disconnected 2 maybe 3 times over 8 months. The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. Try restarting your Whole Home Wi-Fi. 30-03-2019 The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Step 5. Step 4. Not got the app? Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. For further troubleshooting and support see What does the orange LED on the disc mean? They will support you in checking the whole device's status and fixing its potential problems. I've sent you a Private Message with details on how you can get in contact with the mod team. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. This will guide you through the set-up and suggest the best location for your disc. On the home screen, select More, Your wi-fi network and then Set up new disc. Wait for 5 minutes to start a detection on the device. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. If you're using Whole Home Wi-Fi or Mini Whole Home Wi-Fi, you can. No action required - it takes approximately 60 seconds to fully turn on. You need to activate it by following the instructions in the email we sent you. Yet, you can not do this if you use Premium Home WiFi. Wait for the color to switch to solid blue and turn off the device. If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. A blue light lets you know the disc is in the best location. You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. Restart is one of the simple and popular methods to help you solve technological problems. 11-07-2020 You need the My BT app to find out where to place your discs for the best signal. In the My BT app, go to Hub settings and select Update Wireless Network. The light will change to flashing red, but will go back to solid blue after a few seconds. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Setup Complete Wi-Fi (Black disc) without cable? Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. Switch the modem to prevent it from interrupting while receiving messages or calls after activation. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. 11h57, on Try moving the disc closer to the one connected directly to your hub (router). Come near BT Smart Hub and detect POWER, Step 2. Wait until the disc has cooled down before turning back on. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. Only by factory resetting all three in that order did everything work together. Re: Does BT Wifi disc require a physical ethernet connection to work? 17h23. Finally, if the first two attempts can not solve the issue, call the number on the BT website. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. 22h00, on I am having the same problem. I have gone through the set up procedure multiple times with the same end results. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). 01-04-2019 Use the disc location checker in the My BT app to find the best location for your disc. However, one disk of him is sufficient for most properties. The BT WiFi quantity you need depends on your houses size. The LED will flash blue slowly. Once logged into it, tick the Mode box to choose Mode 1. The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. The following simple steps will help you switch the mode 2 set to mode 1: Step 1. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. Built-in wi-fi technology automatically . 15h30. Set Up the BT Wi-Fi Disc via the Ethernet Cable, Set Up the BT Wi-Fi Disc via the Mobile App. Hopefully, you will see this guide on fixing BT disc flashing red is useful and beneficial. Plug your Wi-Fi Disc into a power socket and turn it on. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. You can now unplug the cable. 20h43. Tried resetting the disc several times. The extension can never, however, be as quick as your router, so that is all it means. What to Note when Performing BT Wifi Disc Setup? If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. Usually this is about halfway between the two devices. Add the new network name or password. You can do this from the Settings menu or manually turn each disc off then on. Once downloaded, you can check each room's WiFi signal and see if any other devices are connected. If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. I will monitor the situation over the next week or so but I have every confidence that all will be ok from now on. Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. 17-09-2019 The Hub admin password allows you to update the Hub's wireless network and the Hub and disc light status. This is awesome info. My BT app has been intelligently updated to be your perfect Wi-Fi companion. 10-07-2020 3. So the problem must have been some corruption within the Smart Hub 2. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). If the speed gets slow, you must adjust the position after setup. This article is the right option for you. But if you cant move it, dont worry, your disc will work OK. Now, if you face this problem, you can follow the detailed steps in our tutorial. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). BT WiFi is for users who must put up with patchy WiFi spots. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. Step 5. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. Every time the Internet passes via a second device, such as an extender, some speed is lost. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Go to your nearest store or order a new shop online for new cables. Within two minutes, follow the instructions on your device to connect. Wonder if any one else has had this problem? 1. I spoke to a chap on the phone yesterday regarding a different issue and he says they are just TP-Link repeaters branded as BT so they should be able to work with Vodafone.Is there something in the Vodafone settings I need to change in order to allow access or something?
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