Yes, if you want to travel before 9.30am, you can pay just 1 for a single journey. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. Subject to Conditions 9.5 and 9.6 our maximum liability to you for any loss, damage, liability, cost and expense, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising under or in connection with the contract for your carriage on our Services shall not exceed: (a) where Regulation (EU) No 181/2011 applies and we cause loss of or damage to any wheelchair, other mobility equipment or assistive device, the cost of replacement or repair of the equipment or devices lost or damaged; (b) 500 in relation to all and any loss or damage to Luggage or other items of property which is not covered by Condition 9.4(a); (c) the greater of (i) the cost of your Ticket received by us or (ii) 1,000, in relation to all other losses, damages, liabilities, costs and expenses not covered by Condition 9.4(a) or Condition 9.4(b). Find Timetables. (a) Connections with other National Express Services: We recommend that, when you book Tickets on more than one National Express Service, you allow at least the minimum connection time between those Services as specified in our timetable (as published from time to time). We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Book tickets & track your coach anytime, anywhere. Coachcards are not valid on European Services. We will not be obliged to give you a refund until we have received your unused Ticket. To do so, you must reserve a place on the particular Service at least 10 minutes in advance of that Services departure time through our website at My Account, at a coach station or through our Customer Service Centre. Id like to remind customers in Birmingham, Solihull and the Black Country to check our website for up-to-date information on the new times for their bus. This means that we may include adverts from us and third parties based on our knowledge of you. (iii) Subject to availability only - 2 medium suitcases may be carried each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, free of charge, instead of 1 large suitcase. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. Also involved are Birmingham Community Healthcare NHS Trust, Barnardo's, Spurgeon's children's charity, the Springfield project in Sparkhill, St Paul's Community Development Trust and Your Local Pantry, which runs food hubs in 12 locations across Birmingham and the Black Country. (c) Cancellation after Service has begun: If a Service on which you are travelling commences and is terminated before reaching your destination, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, which may not have all of the advertised facilities and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. Passengers aged 60 and over are entitled to receive a small discount on European journeys. (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. Each Penalty Fare Notice should have its own appeal. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. We shall not be liable to you for any loss of revenue, loss of profit, loss of business or opportunity or business interruption, or any indirect or consequential loss. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. "Could I also remind all our customers that since Tuesday 30 November 2021, its now mandatory to wear face coverings on all public transport, including buses, unless youre exempt, so please remember to bring one with you for your journey. The Student Room and The Uni Guide are both part of The Student Room Group. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. If you bought your ticket through a corporate travel scheme, there are different rules. Refunds can only be provided on refundable tickets or products. Please visit our careers website for more information Need to speak to someone? For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. Your refund will be calculated from whichever is the later of: When you get a refund, your Swift card will be blocked. You can pay your fixed penalty notice here or by calling the national payment line on 0300 1231 481. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. Or did you send off for it after the inspectors saw you? Reply 2 10 years ago A Tiger Rag 22 Unlikely; as you traveled without a valid ticket. The initial offer of the employers was for a 14% pay rise, which appears well above inflation. You will be entitled to a refund either where: (i) you have cancelled your Ticket and you are entitled to a refund under the Special Conditions which are applicable to your Ticket; or. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond our Reasonable Control or any reason as a result of or in contemplation of Brexit. Some journeys from Northfield will terminate in Hawkesley. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Customer Services - TicketingTransport for West Midlands16 Summer Lane, BirminghamB19 3SD. National Express West Midlands is opening Wolverhampton bus garage to the public for the first time since 2019. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. You need to do this at least 14 days before your next payment is due. If you bought from tfwm.org.uk, you need to send us: You can get a refund if you forget your season ticket and need to buy a daily ticket for a train journey. Small valuable items include bank cards, money, medication, jewellery, precious metals, laptop computers, hard drives, personal electronic devices and mobile phones, and important papers and instruments creating legal entitlements include negotiable documents, securities, business documents, passports, visas, tickets and identification documents. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. Additional information: 87 has 55 stops and the total trip duration for this route is approximately 68 minutes. NX West Midlands's Tweets. Moovit gives you National Express West Midlands suggested routes, real-time bus tracker, live directions, line route maps in West Midlands, and helps to find the closest 76 bus stops near you. Contact us Back to top (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. We may also refuse you travel. Unaccompanied children will not be carried. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. What should I do? We are not a party to any such contractual relationship. If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. Call one of these numbers for help: You can only get a refund on a Swift ticket if you register your card online. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. . However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. Official University of Warwick 2023 Applicant Thread. National Express Group PLC 2023. We shall have no liability for any loss or damage occurring to any valuable item placed in the hold of the Coach for any reason whatsoever. (Image: Transport For The West Midlands (TFWN).) Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. Copyright The Student Room 2023 all rights reserved. Passengers who do not allow the recommended time between Service arrival and third-party service departure times do so at their own risk and we shall not be liable for any additional costs or losses you incur as a result unless caused by our failure to provide the Service with reasonable skill and care. (a) Whether you can cancel or amend the time and date of your Ticket will depend on the type of Ticket that you have purchased. Check your Swift Card number before asking for a refund. Please see the Ask section of our website at www.nationalexpress.com for further information. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. 10672329 (England). Paid child fare on train, getting done for fare evasion? In such circumstances, we will endeavour to notify you of the alteration, delay, withdrawal or termination of the Service, and of any substitute or alternative Service, as soon as reasonably practicable. Under this system customers simply tap their card each time they get on a bus. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. Value drivers that differentiate us from our peers as a leading operator in this critical sector. (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. This also applies even if you have reserved one of the front seats and you will not be entitled to a refund of any fee paid for reserving such seat. We therefore recommend that booking is made at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, so that we can check that your mobility scooter is safe for stowage in the luggage hold. (a) Required behaviour: You must ensure that you: (i) Behave in a reasonable, sensible and lawful manner on a Coach and at any Station; (ii) Comply with any request or instruction from any driver of a Coach or any National Express representative; and. We welcome highly trained assistance dogs and assistance animals on our coaches. We are not a party to any such contractual relationship. You must also make sure you do not leave any of your Luggage or other items of property unattended at any time, including at any Station and including your hand Luggage whilst on a Coach. If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. All journeys on Sundays and some on weekdays will still run to Walsall (as service 77A). These Conditions will not apply where you are purchasing a ticket to travel on one of the following services: (a) a service supplied by a Third Party Provider where we are acting as a ticket sales agent for the Third Party Provider. The company is national express. Depending on the facts of your case, we may or may not have regard to any process followed by, or recommendations of, Bus Users UK. Greig Mackay, a director at the Bus Users campaign group, said the issues in the West Midlands were happening all over the UK. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Ticket terms & conditions. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. He said the main factor impacting the shortage of drivers was delays . (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. And our buses open their doors every two minutes on average.". Have you received the letter they send you? A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. Please call us 36 hours prior to travelling to check the latest status. Nothing in these Conditions is intended to, or shall, exclude or limit in any way our liability to you where it would be unlawful to do so. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. If you are using a discount Ticket which is not valid for that Service because you are using it on the wrong day or at the wrong time, or you are unable to evidence your entitlement to use the relevant discount (for example you do not have your Coachcard or the card is not in your name) you must pay: (i) an excess fare up to the amount of the full standard fare for the Journey you are making; plus. We will not be obliged to carry any Luggage which has not been properly labelled. We will check your Swift card, refund you for your new ticket and send you a new Swift card in the post. (g) No Luggage Stored for Restricted stops: There are some stops where, for safety reasons, we are unable, and are unable to permit you, to load and unload Luggage from the hold of Coaches. Unaccompanied children will not be carried. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. Oxford European and Middle Eastern Languages 2022 entry. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. The public transport provider has revised the timetables for 36 services across the region to add extra buses to the fleet in a bid to improve services. Official University of Brighton 2022 Applicant Thread, Got Caught Bus date dodging but with a twist, University of Portsmouth Accommodation 2021. roundabout n then into bus lane during operation hours?? If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). You can also apply through the post. If you do travel on any Service without a valid Ticket, you must leave the Service when asked, and we will be entitled to remove you from the Coach if you refuse, unless you immediately purchase a valid Ticket for your entire Journey (subject to availability of a seat for your entire Journey) and you pay: (i) the applicable fare as specified by the driver of the Coach or any National Express representative for the Journey which you are making; plus. BrumWish 2021 aims to get thousands of Christmas gifts to young children in need across our city - the homeless, the vulnerable, kids in care and kids who have little. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions. (a) Food and drink: You are more than welcome to bring your own drinks (with a lid, if they are hot) and cold food. KPMG has received a fine of 1.75m, which has been reduced to 1,023,750, whilst former partner Sykes will pay 75k, which has been reduced to 43,875, as a reflection of both KPMG's and . (iii) Use mobile phones and other electronic devices considerately on all Coaches and in any Station. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. Commuters have been warned of changes to the National Express West Midlands bus timetables across Birmingham, Solihull and the Black Country from this weekend. We therefore recommend that you travel with a paper copy of your E-Ticket as it may not always be possible to display your E-Ticket on your mobile phone or other electronic device; travel with a Ticket which you are not entitled to; travel on any Service on which your Ticket does not permit travel; travel in breach of these Conditions or any Special Conditions applicable to your Ticket; travel before the valid from date or after the expiry date of your Ticket; travel with a Ticket which is invalidated or fraudulent in accordance with these Conditions or any applicable Special Conditions.
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