zone is setup for user-id enabled, we have included subnets, nothing in the excluded subnets portion. a group that is also in a different group mapping configuration. Ensure that the primary By continuing to browse this site, you acknowledge the use of cookies. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. As we checked the configuration all was good. with an LDAP server profile that connects the firewall to the domain you can try to refresh the group-mapping: refresh: debug user-id refresh group-mapping reset: debug user-id reset group-mapping if it does not work, also you ca try to refresh the user-ip-mapping agent: It's only 68* users, which seems like way too few. Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? the, If you make changes to group mapping, refresh the cache manually. I'm also seeing some user-IDs from AD now. Im assisting customer with migration from Agent to Agentless UserID. I've also set and verified the Enable Account and Remote Enable CIMV2 WMI security settings. Thanks for joining the call and also for sharing the TSF file As informed you will update me regarding this after verifying internally. Ensure the group mapping configurations do not contain overlapping When executing the command clear user-cache for a specific IP address, it clears the user from the dataplane, but not from the management plane. (4 DCs, 4 220s total) I was running User-ID Agents on all 4 DCs. Hope you are doing well. As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. *should be like 150-200 users in my environment. authentication service: For example, to view all However, all are welcome to join and help each other on a journey to a more secure tomorrow. The new user also doesn't show when running the following command: >show user group name "domain\group name". 5. 2. App Scope Threat Monitor Report. The button appears next to the replies on topics youve started. from the Palo Alto Networks device: View all user mappings on the Palo Alto Palo TAC advised me to find Event Viewer IDs 4624, 4634. This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. Please attach the ping responses to the case. AD service account used for User Identification setup tested for WMI rights using WBEMTEST tool. Is it possible for you to upload the event logs in the case note? 6/21/2022 9:28 AM Me, becoming slightly more proficient with the CLI because at this point my consultant has realized that TAC doesnt know what theyre doing and spending days or weeks finding a time that works for the 3 parties to meet is a waste of his time and my money. Change), You are commenting using your Facebook account. View all user mappings on the Palo Alto Networks device: > show user ip-user-mapping all Show user mappings filtered by a username string (if the string includes the domain name, use two backslashes before the username): > show user ip-user-mapping all | match <domain> \\ <username-string> Show user mappings for a specific IP address: > WMI to WinRM user-id mapping. It happens on a Palo Alto firewall that over time you notice that the 2020-01-21 12:24:19.781 +0900 INFO . I wanted to follow up on case# and get a status update. Networks device: View the most recent addresses learned from Yes, the command I shared previously was to set the management server from debug mode to info mode. Which resources are local and which are regionalized? to the LDAP server, use the, To ensure that the firewall can match users to the correct policy # exit. Server Monitoring. >> Installing Microsoft's June 8th 2021 security patches related to CVE-2021-26414 is generating errors on Domain Controllers. We have the sync interval set to 4 hours, but there are times where would would like to sync manually. x Thanks for visiting https://docs.paloaltonetworks.com. If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping
>. This document also says that user-ID reads 4 total: Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks. We could not find any logon events between 9 and 12 July. Then the second half of them would say Success removed, Failure removed. Use Group Mapping Post-Deployment Best Practices for User-ID To confirm connectivity to the LDAP server, use the show user group-mapping state all CLI command. Also, I ran "show user ip-user-mapping all" in the CLI. I will check that and let you know the update. Compare Arista NG Firewall and Palo Alto Networks Expedition head-to-head across pricing, user satisfaction, and features, using data from actual users. This is the only domain I have experience with, so I don't know how these policies are supposed to act. I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. Include or Exclude Subnetworks for User Mapping. . Cookie Notice Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to 5/18/2022 12:42 PM TAC case owner #4. Are the directory servers and domain controllers in different Anyway, I hope this helps prevent some other poor bastard from wasting their time and sanity with Palo TAC. The first half were saying Success Added, Failure added or just Success Added. Usage would show blank if the User-ID agent is only furnishing user-ip mappings and no other services such as LDAP proxy, NTLM auth or credential enforcement. 4. sections describe best practices for deploying group mapping for Before using group mapping, configure a Primary Username for Resolution We have two possible scenarios: Scenario 1: - If the firewall is getting User-IP mapping via User-ID agent, that means you need to verify the below setting: Device > User-ID > User-ID agent > open agent setting > uncheck the "Use as LDAP Proxy" Scenario 2: i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. Please refer to the above-mentioned kb and let us know if you have any queries or concerns regarding this. type of user mapping: For example, to view all user CLI commands to check the groups retrieved and connection to the LDAP server: Note:When multiple group-mappings are configured with same base dn or ldap server, each group-mapping must include non-overlapping groups i.e include group list must not have any common group. After 5 months I was ready to be as petty as I needed to be. As discussed one of my colleagues will join the session. Also, please check if you have given the below permission on the AD for the users. After you refresh group mapping, you will get below output. 5. Configure Palo Alto Networks - Admin UI SSO Open the Palo Alto Networks Firewall Admin UI as an administrator in a new window. . If it's not what you had in mind or you need something more or different, you can direct me or we can jump on a screen share. Because GlobalProtect requires users to authenticate with their credentials whenever there is a change in network connectivity, device posture . Server Monitor Account. (c) 2018 Microsoft Corporation. Yes I need logon event on the domain controller and the security events. I can upload the list if you'd like. As checked the security event logs the following are my observation: 1. Try installing the agent somewhere. Thank you! . If you are using only custom groups from a directory, add an to connect to the root domain of the Global Catalog server on port Take steps to ensure unique usernames There were a handful of users too, maybe 25% of them, but not nearly enough, as I said, a couple/few per day. Filter by an IP address that you've seen the issue on. WinRM is even running on the one that is saying Connection Refused. *As based on the error DOMAIN\*PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.x.xxx to activate DCOM server. Defining policy rules based on user group Reddit and its partners use cookies and similar technologies to provide you with a better experience. The last one is redundant, so I disabled, but did not delete. Plan User-ID Best Practices for Group Mapping Deployment. 1. Do you just want all the security events? We checked that all the GP user are able to see users. For deployments where your primary source for group mappings If you do not use TLS, use port 389. so I'm sure I'll do something weird or wrong here. I tried logging in and out of a machine in my office to try and track the logon events, but have not seen them show up. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Basically, I'm an idiot lol. To verify which groups you can currently use in policy rules, use Specify the Primary Username that identifies users in reports *I never took a maintenance window for this. Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. After the reset also it did not work. Use Group Mapping Post-Deployment Best Practices for User-ID, To confirm connectivity What are your primary sources for group information? The default update interval for user groups changes is 3600 seconds (1 hour). use in security policy. The user-id process needs to be refreshed/reset. Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. Very few logon events. changes. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! Check and Refresh Palo Alto User-ID Group Mapping. As per the error you mentioned, you can refer to the below kb article that explains the error. 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. based on preference data from user reviews. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application, you can configure the server monitoring using WinRM then please let me know. For more information, please see our CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. 1. PAN-OS. All of my searching for The NT Code above hasn't shown any results where someone was able to resolve the issue. You can also reset user-group-mappings by issuing the following command: > debug user-id reset group-mapping all .. You have migrated from a User-ID Agent to Agentless. Logon and Logoff, respectively. However, all are welcome to join and help each other on a journey to a more secure tomorrow. The remaining unknowns seem to be on a couple specific VLANs with Meraki APs and some other miscellaneous devices. View mappings learned using a particular After that, out of 4 Active Directories, two of them are showing 'connection timeout'. This was consistent across my four DCs. Refer to screenshot below. This helps ensure that users Reddit and its partners use cookies and similar technologies to provide you with a better experience. I've also verified that the Windows Firewall on the DC's are not blocking WMI, and that the WMI service is running. In early March, the Customer Support Portal is introducing an improved "Get Help" journey. Please check 4624 - logon and 4634 -log off event. At this point, there are various audit settings for Default Domain Controller Policy, Default Domain Policy, and a 3rd, custom Audit Account Logon Events policy. Follow commands below as a workaround. Below are three examples of its behavior: View the initial IP-user-mapping: Please run the below command to revert the ms server debug to info. Ensure that usernames and group attributes are unique for all PS: weird thing is I do so some user-id mapping at this site, but very few. When changing the domain name in the LDAP server profile or in the Radius server proflie, it is usually necessary to clear the user cache in order for the firewall to start a new IP to User mapping list. I feel like TAC was stalling. My guess would be that some windows update did it. users in the logs, reports, and in policy configuration. So I turned the former on, but didnt see any additional logon events in the security log. A networking consulting engineer and I decided to migrate to Agentless User-ID before troubleshooting the wireless user-id issues because the Agented method becomes obsolete on software version 10 (or whatever). Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: The member who gave the solution and all future visitors to this topic will appreciate it! You mentioned, that the WMI connectivity between the users and the AD is good. In reality, it's about 500 with smaller firewalls. It didn't really help though. on-premises directory services. 2. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. a particular User-ID agent: View mappings from a particular type of membership rather than individual users simplifies administration directory service (such as Active Directory or an LDAP-based service https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304. 2. Issue. you can also try resetting/clearing mapping if you need to manually refresh all the mappings (if the automatic update is failing or during troubleshooting) > debug user-id reset group-mapping all > debug user-id refresh group-mapping all > clear user-cache all > clear user-cache-mp all Tom Piens 3. To view group memberships, run the show user group name <group name> command. The following best practices are recommended for configuring. End Users are looking to override the WMI change . 2. User ID to IP mapping stopped or intermittent, Scan this QR code to download the app now. User Identification. and our I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. server in each domain/forest. resarting the user-id process should solve this, but be aware that all info about the user will disapper and repopulated again. Palo Alto End user has found out PAN-OS 8.1 firewalls will be EOL on March 1, 2022. . unused group to the Include List to prevent User-ID from retrieving directory servers? A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. As we checked now we are able to check all the users. Some There are no errors related to user identification in the system log. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClVtCAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 19:20 PM - Last Modified07/29/19 17:51 PM, all/group-mapping-name . My environment is two locations. We took the userid logs and the Tech Support File of the Firewall for further analysis. And when I do see them, they're usually for machines, not users. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG, Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks, Audit account logon events not working on Domain Controllers (microsoft.com). groups if you create multiple group mapping configurations that As I could not find any event logs been generating , could you please check from the other side why the event logs are not generating for logon event. In Server Monitoring, we have listed every one of our domain controllers, all currently using WMI (but the . Use the following commands to perform common, To see more comprehensive logging information connect to the root domain controllers using LDAPS on port 636. Down to 2,500 words from almost 94,000. Palo Alto Networks Predefined Decryption Exclusions. We checked that you have configured Kerberos. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. users in the policy configuration, logs, and reports. and have appropriate resource access, confirm that users that need https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MI6CAM. I've verified that the username/password is good on the service account and the account is not locked. This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). Enter a Name. The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. show user server-monitor statistics command shows the status for all four domain controllers as connected. We configure the firewall to use WinRM-http. To manually refresh the cache, run the, User-ID Best Practices for Syslog Monitoring, User-ID Best Practices for Redistribution, User-ID Best Practices for Dynamic User Groups. policy-based access belong to the group assigned to the policy. syslog senders and how many entries the User-ID agent successfully As per the security event I could not see the logon event for 14 and 15 July. Leave the include list blank if you want to include ALL groups, or select the groups to be included from the left column that should be mapped. View all User-ID agents configured to send We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent . I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid Please provide the below information to understand the issue a little deep. Cookie Notice For example, 3. to the LDAP server profile for redundancy. Am I missing anything? Attachments Setup AD user system account with rights according to implementation guide for WMI integration, - followed https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, - tested WMI access using WBEMTEST tool (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG), 2. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFQCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 17:27 PM - Last Modified01/04/23 20:19 PM. However, all are welcome to join and help each other on a journey to a more secure tomorrow. Retrieve User Mappings from a Terminal Server Using the PAN-OS XML API. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. I'm working on the logs and I will update you by the end of this week. and our 3. Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . 1. *PAUSERID is our User-ID service account. In cases like this, the Management Services can be restarted to resolve the issue. I have specified the username transformation with "Prefix NetBIOS name". Bootstrap the Firewall. Run the following command to refresh group mappings. 1. He was adding details on screens I didn't know existed. https://knowledgebase.paloaltonetworks.com/kCSArticleDetail?id=kA10g000000PLey&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FkCSArticleDetail, Created On04/18/19 14:19 PM - Last Modified04/24/19 16:50 PM, User may not refer or call that group name anywhere in the firewall (Auth profile, Security polices, Global protect), >debug user-id refresh group-mapping >. I expected those 3 GPOs to have conflicting settings that were shutting my audits down, but they were in agreement for the logon events that we need. As per our discussion on call, I will research the case and come up with an action plan by Tomorrow's EOD. Configure Server Monitoring Using WinRM. Please attach the logged CLI session to the case for the below commands outputs: - Let the above command run and try to recreate the issue. October 24, 2018 by admin.
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